Pi Network Support Portal
Welcome to the Pi Network Support Portal. Here, you can find assistance with the Pi App, resolve account issues, and get information on KYC verification. Our goal is to provide you with the resources and support you need to navigate the Pi Network successfully.
Latest Information
As of February 22, 2025, Pi Network continues to prioritize the KYC (Know Your Customer) process to ensure the integrity of the network. Pioneers are encouraged to complete their KYC verification to fully access Mainnet features. For detailed information on the KYC process, visit our official KYC FAQs.
Additionally, to safeguard your account, always rely on information provided by Pi Network’s official channels. Be cautious of unauthorized third-party exchanges and potential scams. For a complete list of official Pi Network information sources, refer to our Safety Page.
Frequently Asked Questions
How do I start mining Pi?
To start mining Pi, download the Pi Network app from the official website or your device’s app store. After installing, create an account and log in. Tap the lightning button to start mining. Remember to check in every 24 hours to continue mining. For more details, visit our Support Page.
What is KYC, and why is it important?
KYC stands for “Know Your Customer.” It’s a process to verify the identity of users to ensure they are real individuals. Completing KYC is essential to access Mainnet features and maintain the network’s integrity. For more information, refer to our KYC FAQs.
How can I reset my password?
If you’ve forgotten your password, open the Pi Network app and click on “Forgot Password.” Follow the prompts to reset your password. Ensure you have access to the email or phone number associated with your account. For further assistance, visit our Support Page.
Why is my KYC application taking time to process?
The KYC verification process involves thorough checks to ensure the authenticity of user identities. Due to the high volume of applications, processing times may vary. Rest assured, the team is working diligently to process all applications. For updates and more information, check our KYC FAQs.
How can I report a bug or issue with the Pi App?
If you encounter any issues or bugs with the Pi App, please report them through the Pi Network Support Portal. Provide detailed information about the problem to help the team address it promptly. Access the Support Portal here.